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Is Your Waste Hauler Ghosting You?

When it comes to waste hauler ghosting, there are two common examples we have noticed. The first is the problem of missed pickups. The second is eerie silence from the hauler after a user requests detailed waste data reports.

What are phantom pickups?

Most professionals in charge of managing an organization’s waste hauler relationship would notice a complete absence in pickups. But what about a few “phantom pickups” here and there? These pickups are paid for…they just don’t happen. A few might not seem like a big deal, but over time it builds up, and it hurts. The reality is that it’s more common than you think.

We know this because our Waste Data Platform compares Contracted Pickups to Actual Pickups. The recurrent difference between the two causes quite a fright!

The aim for these cautionary tales isn’t to trash your hauler, but to make you aware that this happens. A lot. And it’s not uncommon for an organization to have a great relationship with their hauler while still feeling the need to hold them accountable through third-party data (because haulers typically are not incentivized to practice transparency when it comes to efficiency rates or self-reporting).

How accommodating is your hauler?

Maintaining a good relationship with a hauler who understands your goals is a huge advantage on the path to meeting waste goals. If you’re not quite sure about your hauler relationship, check out our guide to making a partner out of your hauler for steps on identifying and acting on the negative effects of a bad hauler relationship.

What is “ghosting” exactly?

The verb “to ghost” was recently updated by Merriam-Webster as a result of the traction it has picked up describing the act of “going silent” in a relationship. Ouch.

So what if your waste hauler was ghosting you? Would you notice? Would it hurt?

If your answer is “I’m not sure” or “probably not” then we challenge you to make a request from your waste hauler. Ask your hauler for some data to check on pickup frequency. If you rely on your hauler for all of your waste data, you may not be getting the full story.

Waste data from a hauler usually falls in the “good-not-great” category. This type of data usually results in “good-not-great” reporting accuracy. When it comes to understanding your waste opportunities, you’ll need great data.

You deserve great data.

 

Make a valuable partner of your waste hauler

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